I applied online. I interviewed at Conduent (Las Vegas, NV) in Aug 2020
Interview
Interview was easy. The interviewers were very nice. They made me feel at ease and relaxed during the process. Asked about my previous experience. How I handled a high volume of calls. They also asked about my experience with troubleshooting and technical support.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer?
I applied online. The process took 2 weeks. I interviewed at Conduent (Atlanta, GA) in Nov 2023
Interview
Very straightforward. Scenario questions so prepare for that. It also didn’t take long at all at all. Just be prepared and you will do just fine. Learn the STAR method it would be very useful to know how to use that.
Interview questions [1]
Question 1
Name a time when you had to deal with a difficult customer
Easy interview, just a few questions about work situations you have been in. Be prepared to show your room that meets the work requirements. Overall if you come off as professional and can meet the requirements you will get an offer.
Interview questions [1]
Question 1
Tell us a time you had to deal with an upset customer.
I applied online. The process took 3 days. I interviewed at Conduent (Jersey City, NJ) in Nov 2021
Interview
A total of two interviews. You will be asked about types of operating systems, familiarity with them, situational questions and a brief of the role is discussed followed by behavioral questions.
Technical Support applicants have rated the interview process at Conduent with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 5 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 14 days.
Common stages of the interview process at Conduent as a Technical Support according to 10 Glassdoor interviews include:
Phone interview: 17%
Drug test: 17%
One on one interview: 14%
Skills test: 14%
Presentation: 14%
Background check: 7%
IQ intelligence test: 7%
Personality test: 7%
Group panel interview: 3%
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