Customer Service Representative (CSR) applicants have rated the interview process at Connexus Resource Group with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 83.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 6 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Connexus Resource Group overall takes an average of 6 days.
Common stages of the interview process at Connexus Resource Group as a Customer Service Representative (CSR) according to 13 Glassdoor interviews include:
Phone interview: 38%
Skills test: 25%
Background check: 17%
Other: 8%
Group panel interview: 4%
Personality test: 4%
One on one interview: 4%
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It was a pretty straightforward interview they asked you the basic questions. Why should you work for us? What would you do with this situation and why should we hire you and it was very quick maybe about 15 minutes ago straight to the point.
Interview questions [1]
Question 1
What would you do in a situation where a customer was upset
Over the phone and very easy. I had 2 interviews and each one was a breeze. They go over the job and the what it entailed mostly. They were very kind as well.
I applied online. The process took 5 days. I interviewed at Connexus Resource Group (Tallahassee, FL) in Apr 2025
Interview
Very fast and easy training was fast but if you’re smart you’ll be fine. Didn’t take me long to catch on and calls aren’t that bad to me and I did the Kentucky Derby call center project.