Customer Service Representative applicants have rated the interview process at ContactUS Communications with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 95% positive. To compare, the company-average is 92.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at ContactUS Communications overall takes an average of 2 days.
Common stages of the interview process at ContactUS Communications as a Customer Service Representative according to 19 Glassdoor interviews include:
Presentation: 21%
Phone interview: 15%
One on one interview: 15%
Skills test: 13%
Drug test: 13%
IQ intelligence test: 9%
Other: 8%
Personality test: 2%
Group panel interview: 2%
Background check: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at ContactUS Communications in Oct 2020
Interview
I applied on Indeed and a few days later got a call and had a phone Interview right on the spot and at the end was offered the position. I was told I will get a welcome email and I did right away. Waiting to start next week!
Interview questions [1]
Question 1
How do you deescalate a problem a customer has on the phone ?
I applied through a recruiter. I interviewed at ContactUS Communications (Jacksonville, FL)
Interview
Interview process was really easy. They just ask you about your previous employment and why you would be a good fit for their company. Person who was doing the interviewing was open to any questions that you had about the position and explained the position very thoroughly.
I interviewed at ContactUS Communications (Wyomissing, PA)
Interview
It was an easy video interview from home done on my webcam. Easy, basic questions and got a job offer right after the interview. The lady was nice, but the interview was nothing noteworthy really.
Interview questions [1]
Question 1
Basic questions and got an instant offer right after
Interviewer very nice and was a fast process. She asked good questions and told me all about the company beforehand. She also let me know about the different pay with different contracts upfront so I'm not blinsided