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      Conversica

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      Customer Success Manager Interview

      Oct 18, 2019
      Anonymous Interview Candidate
      Seattle, WA
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Conversica (Seattle, WA) in Sep 2019

      Interview

      This company needs to take a lesson in etiquette. A few months back I applied and received an email for a phone screen request. I replied and heard nothing. I reached back out and heard nothing. A couple months later I reapplied because the product still interested me. I received another request to which I did receive a response. The call went really well and I had a call with a team lead who told me I would hear back from the recruiter on all the next steps. It has been a few weeks, a few reach outs later and NOTHING. Although I get at this point they are not interested, it strikes me as extremely unprofessional to not send even a templated email declining to go further in the process. How hard can it be to type a persons name and press send? Unbelievable. Very cool product, terrible hiring practices in my opinion.

      Interview questions [1]

      Question 1

      How do you build value in a product
      Answer question
      6

      Other Customer Success Manager Interview Reviews for Conversica

      Customer Success Manager Interview

      Oct 16, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Conversica

      Interview

      Recruiter reached out after online application. Spoke with recruiter and then 2 CSM team members about the position. Second conversation was not very long and was not able to ask many questions about the company and the role. Did not receive feedback from the team about next steps.

      Interview questions [1]

      Question 1

      How do you handle renewal and churn situations?
      Answer question
      4

      Customer Success Manager Interview

      Apr 19, 2017
      Anonymous Interview Candidate
      Bellingham, WA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Conversica (Bellingham, WA) in Jan 2017

      Interview

      Went in for brief first interview detailing what the job entailed. Called in for second interview which I was told was to be performed by the VP but she was "caught up in a meeting" so I was interviewed by a seemingly random person at the company. Weird vibe-she was really scripted and condescending, and if I'm being totally honest, pretty rude. She left after about 15 min. of interviewing to go "check to see if (the VP) was ready" and was gone for about 5 min., came back and was very awkwardly telling me she wasn't going to be available to come sit in. The whole experience seemed unprofessional and disorganized. Seems like there are a lot of great benefits to this job, but the atmosphere is extremely depressing. Dim lighting, disorganized computers/desks/wires EVERYWHERE, garbage in common areas, employees using blankets, etc. Definitely seems like a place with a high turn over rate.

      Interview questions [1]

      Question 1

      How do your experiences from other jobs benefit this position?
      Answer question
      11

      Conversica interviews FAQs

      • Common stages of the interview process at Conversica as a Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(15) ;
        2. Customer Success(9) ;
        3. Software Developer(8) ;
        4. Account Executive(6) ;
        5. Customer Success Manager(6) ;
        6. Director(6) ;
        7. Sales Development Representative (SDR)(5) ;
        8. Customer Outcomes Manager(3) ;
        9. Customer Success Manager (CSM)(3) ;
        10. Developer(3) ;
        11. Manager, Customer Success(3) ;
        12. Sales Development Representative(3) ;
        13. Software Engineer(3) ;
        14. Account Manager(2) ;
        15. CSM(2) .


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      Jobs at Conversica

      2 jobs in United States
      Content Marketing Manager
      United States
      ·
      $120K - $154K /yr
      (Employer provided)
      View job
      Senior Product Manager
      Remote
      ·
      $145K - $185K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs