I applied online. The process took 4 weeks. I interviewed at Convoso (Woodland Hills, CA) in Jan 2019
Interview
The process was straight forward. The recruiter called to do a screening. From there the hiring manager reviewed my resume and decided to have me move forward in the interview process. Instead of interviewing with the hiring manager I interviewed with a current CSM. He was great and said he thought I was a great fit for the role. From there I had an in person interview. I had to prepare a presentation to show them how to do something (could be anything). I was giving less than 12 hours notice and had to put something together real quick. When I got to the interview I met with one of the founders, the hiring manger, the VP of sales and then the CSM team, ALL individually. The team was not able to get my presentation up on their TV so I had to improvise and discuss what to do. The recruiter and CSM team told me they thought I was the best for the position and were very positive. Unfortunately the hiring manager decided to go with someone else.
Interview questions [1]
Question 1
They asked every typical interview question, except for the VP of sales who asked an interesting one. I will not give that away.
I applied through a recruiter. I interviewed at Convoso (Los Angeles, CA) in Aug 2021
Interview
Contacted via Linkedin for initial call. Screening call with Head of People, 1:1 interview with Senior Exec, Online Personality Test (Leadership style, etc).
All around good experience -- head of recruiting ensured timely interviews and thoughtful follow ups in between.
Interview questions [1]
Question 1
Why Convoso. Can you tell me about your experience. What is your leadership style?
I applied through an employee referral. The process took 3 weeks. I interviewed at Convoso (Woodland Hills, CA) in Nov 2019
Interview
Phone screen w/recruiter
Phone interview w/hiring manager
DISC Assessment
Onsite interview with a presentation on how to tell a C-level executive to use technology (i.e: how to send an email; how to set up an Amazon account)
NO CLEAR INSTRUCTIONS BEYOND THAT. Be prepared to offer metrics, numbers, conversion rates.
It's ALL about a cultural fit. They are VERY tight-knit and I felt like I was being grilled by a high-school clique at lunch.
Customer Success Manager applicants have rated the interview process at Convoso with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 56.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 25 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Convoso overall takes an average of 24 days.
Common stages of the interview process at Convoso as a Customer Success Manager according to 3 Glassdoor interviews include:
One on one interview: 20%
Phone interview: 20%
Group panel interview: 13%
Background check: 13%
IQ intelligence test: 13%
Other: 7%
Drug test: 7%
Presentation: 7%
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