Customer Service Representative applicants have rated the interview process at Credit Acceptance with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Credit Acceptance overall takes an average of 19 days.
Common stages of the interview process at Credit Acceptance as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 31%
Drug test: 14%
Skills test: 14%
Presentation: 14%
IQ intelligence test: 7%
Group panel interview: 7%
Background check: 3%
Other: 3%
Personality test: 3%
One on one interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Credit Acceptance (Las Vegas, NV) in Mar 2017
Interview
Applied online, received an e-mail the next day to schedule a phone interview. Phone interview was somewhat awkward, knew immediately that it did not go well. It went downhill after discussing hours.
Interview questions [1]
Question 1
How have you handled an angry customer in the past?
I applied online. The process took 2 weeks. I interviewed at Credit Acceptance (Omaha, NE) in Apr 2024
Interview
Had an interview with the recruiter and she was short not prepared. Overall bad vibes. The posting was for Omaha and the job was in Lincoln. Wanted me to drive over an hour pluse every day. Training was two weeks away from home the a week every quarter.
I applied online. The process took 2 weeks. I interviewed at Credit Acceptance (Raleigh, NC) in Feb 2024
Interview
they asked me a lot of questions.
history of jobs
why am I best fit for the job description
name a difficult time you were in a position with a troubled customer
I applied online. I interviewed at Credit Acceptance (Southfield, MI) in Apr 2023
Interview
I was more than qualified for the job. Interview recruiter agreed I was definitely qualified and had the experience needed but I received two separate denials for the position for no reason.