Got a call less than twenty four hours after applying. Agreed to interview the following day. Interview lasted about ten minutes, mostly with staff describing job duties before asking my availability. Was hired on the spot.
Interview questions [1]
Question 1
What days and times I would be available to work, and if I was alert in early mornings.
I applied through other source. I interviewed at Crunch Fitness (San Jose, CA) in Jun 2025
Interview
My experience was a walk-in interview for an event they had. From that interview, it was to get to know a lot about your mindset and felt very "culture fit" focused. Connecting with them was huge from my perspective - think to "humanize" the conversation (as opposed to being super professional). After the interview, it took about 2 weeks to hear back before I received an email with the offer.
Standard application followed by face to face interview. Questions regarding skills, knowledge of fitness, comfortability with speaking to members. Lastly completed a series of online training videos and corresponding questions.
Interview questions [1]
Question 1
What do you believe you can contribute in this position?
Member Service Representative applicants have rated the interview process at Crunch Fitness with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 61.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 6 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Crunch Fitness overall takes an average of 11 days.
Common stages of the interview process at Crunch Fitness as a Member Service Representative according to 8 Glassdoor interviews include:
One on one interview: 50%
Background check: 13%
Other: 13%
Phone interview: 13%
Presentation: 13%
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