How would you handle a difficult customer?
An example of your customer service skills and conflict resolution.
Can you give an example of a time you provided excellent customer service?
A specific instance where you went above and beyond for a customer.
How do you stay motivated during slow periods at work?
Your strategies for staying productive and engaged.
Describe a time when you met or exceeded sales goals.
Demonstrating your sales skills and results-oriented approach.
Interview questions [1]
Question 1
How do you stay motivated during slow periods at work?
I interviewed at DICK'S Sporting Goods (Tampa, FL)
Interview
Interview was nice and relaxed. Pretty much asked about your work history and what interests you as a person. Very easy going and was hired a couple of days later.
I interviewed at DICK'S Sporting Goods (Niles, IL)
Interview
Very simple. One phone screen and then an in person interview with the floor manager. Overall very simple process and very few questions. Got offered the position during the second interview.
Interview questions [1]
Question 1
How would you approach customers looking for help?
I interviewed at DICK'S Sporting Goods (Austin, TX)
Interview
Very short - phone screen followed by an in-store interview. The questions were mostly centered on retail experience, customer service questions, and availability. The entire process took about 3 weeks.