Hand in resume, brief computer test, interview with a supervisor , following the interview you were given papers to go take a drug test. After the drug test a phone call was made to offer the job.
Interview questions [1]
Question 1
Tell me about a previous conflict with a customer and how you handled it.
I applied online. The process took 1 week. I interviewed at DISH (Thornton, CO) in Jun 2016
Interview
The Interview was very simple. I applied online, had a phone interview and the next week went in for an in person. Waited a little while in the front, but as soon as it came my time they asked me the standard questions, gave me a tour of where I would be working as well. As soon as it was done I received an email that they would like to extend an official job offer for me. I accepted and I've been working here for almost a year now.
Interview questions [1]
Question 1
Describe a time you had a difficult customer and how did you handle the situation?
I applied online. The process took 2 days. I interviewed at DISH (Thornton, CO) in Mar 2016
Interview
I went in today for an interview with a really nice lady. This was after a phone interview the day before last. I was asked a few questions about previous employment and what I felt customer service was all about. For the most I thought the building and people seemed nice. Hopefully I will get a call to come back. Will update if I do.
Interview questions [1]
Question 1
They asked me to explain a time when I needed to escalate a call.
Csr1 applicants have rated the interview process at DISH with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 58% positive. This is according to Glassdoor user ratings.
Candidates applying for Csr1 roles take an average of 13 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at DISH overall takes an average of 23 days.
Common stages of the interview process at DISH as a Csr1 according to 5 Glassdoor interviews include:
Personality test: 21%
One on one interview: 21%
Background check: 16%
Skills test: 16%
Drug test: 11%
IQ intelligence test: 5%
Phone interview: 5%
Presentation: 5%
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