I applied online. The process took 2 days. I interviewed at DSW (Geneva, IL) in Aug 2014
Interview
I applied online and was contacted through email the next day. My interview was scheduled that same week. The questions were fairly easy, mostly behavioral. I wasn't really asked questions like "Tell me about a time when....". Interview lasted about 35 minutes.
Interview questions [1]
Question 1
If I asked your last supervisor what your biggest opportunity is, what would he/she say?
It was a group interview. It was very stereotypical. I do not recommend to stay quiet, participate to stand out from the rest. They ask what you love about shoes and what's a bad experience you've had before.
It was a group interview, It was very easy going, nice environment. Manager included everyone so you didn't get left behind in talking. They asked questions about shoes you like, what you look for in a position, etc.
Interview questions [1]
Question 1
What is something you didn't like about your past job
It was pretty quick. Questions were the typical “tell me about yourself”, “have you ever… how did you handle the situation” questions or “name a time” scenarios. Probably took 20 mins. Got a call the same day with a offer.
Interview questions [1]
Question 1
Name a time you handled a difficult encounter with a customer.
Customer Service Representative applicants have rated the interview process at DSW with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at DSW overall takes an average of 12 days.
Common stages of the interview process at DSW as a Customer Service Representative according to 11 Glassdoor interviews include:
One on one interview: 21%
Background check: 18%
Drug test: 11%
Presentation: 11%
Group panel interview: 11%
Skills test: 11%
Personality test: 7%
Phone interview: 7%
Other: 4%
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