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      Darktrace

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      Customer Success Manager Interview

      Sep 16, 2020
      Anonymous Interview Candidate
      Stockholm, Stockholm
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Darktrace (Stockholm, Stockholm) in Aug 2020

      Interview

      First and initial interview via phone and recruiter. Started off by describing the company and the role. Followed by some questions on resume and how one would act in various scenarios.

      Interview questions [1]

      Question 1

      How would you respond to discussing a role with significant lower package than your previous roles?
      Answer question

      Other Customer Success Manager Interview Reviews for Darktrace

      Customer Success Manager Interview

      May 21, 2026
      Anonymous Interview Candidate
      Los Angeles, CA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Darktrace (Los Angeles, CA)

      Interview

      Pretty straightforward, Initial recruiter screening followed by interview with HR asking regarding my experience, behavior questions and how I handle various situations with clients. they shared that after acquisition the company is in a bit of a chaos so they need someone who is ok with that.

      Interview questions [1]

      Question 1

      they asked me to share my experience managing clients
      Answer question

      Customer Success Manager Interview

      Feb 5, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Darktrace in Jan 2025

      Interview

      Got rejected after the HR screening. HR screening felt very transactional, interviewer was just asking the standard, cliche questions without really trying to connect with me. I saw some of the horrendous reviews about Darktrace before the interview and made sure to get the interviewer's perspective on cultural challenges inside Darktrace. Interviewer gave an answer that didn't really make sense and was without substance. One of my least pleasant interviews so far I would say.

      Interview questions [2]

      Question 1

      Why motivates you to join a cyber security company?
      Answer question

      Question 2

      Why do you want to switch to Customer Success?
      Answer question

      Customer Success Manager Interview

      Jan 21, 2025
      Anonymous Interview Candidate
      Tokyo
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Darktrace (Tokyo) in Dec 2024

      Interview

      I passed the TA screening and was scheduled for a first interview with their Team Lead. However, the interviewer leaked my application, CV, and possibly personal information to a colleague (Unsure about else, but they searched my LinkedIn profile "BY NAME"). This is a clear example of the risks in the cybersecurity industry—your people are often the biggest risk, and they are demonstrating it very well! I raised this issue with their TA person, but she ignored my email and simply admitted to the leak without providing any further details even though I requested. It's incredibly concerning and demonstrates a lack of trustworthiness and compliance within their culture.

      Interview questions [1]

      Question 1

      In screening, it was basic. What you do in your current role. How you know about this company
      Answer question