Customer Success Manager applicants have rated the interview process at Darktrace with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 27% positive. To compare, the company-average is 47.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 36 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Darktrace overall takes an average of 22 days.
Common stages of the interview process at Darktrace as a Customer Success Manager according to 15 Glassdoor interviews include:
One on one interview: 33%
Phone interview: 33%
Presentation: 21%
Personality test: 4%
Skills test: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Darktrace (Toronto, ON) in Sep 2022
Interview
There were about 4 rounds including an initial screening call with an external recruiter.
Overall quite an in-depth process as each round is with a different person and focused on a different aspect of the role. Preparation & an understanding of the product is required.
For the final round you will have to give a presentation to the director, but as long as you know what you’re talking about you should be fine. They are really just evaluating your presenting skills rather than a super in depth knowledge of the product.
I applied online. I interviewed at Darktrace (Los Angeles, CA)
Interview
Pretty straightforward, Initial recruiter screening followed by interview with HR asking regarding my experience, behavior questions and how I handle various situations with clients. they shared that after acquisition the company is in a bit of a chaos so they need someone who is ok with that.
Interview questions [1]
Question 1
they asked me to share my experience managing clients
I applied online. The process took 3 days. I interviewed at Darktrace in Jan 2025
Interview
Got rejected after the HR screening. HR screening felt very transactional, interviewer was just asking the standard, cliche questions without really trying to connect with me. I saw some of the horrendous reviews about Darktrace before the interview and made sure to get the interviewer's perspective on cultural challenges inside Darktrace. Interviewer gave an answer that didn't really make sense and was without substance.
One of my least pleasant interviews so far I would say.
Interview questions [2]
Question 1
Why motivates you to join a cyber security company?
I applied online. The process took 3 months. I interviewed at Darktrace (Tokyo) in Dec 2024
Interview
I passed the TA screening and was scheduled for a first interview with their Team Lead. However, the interviewer leaked my application, CV, and possibly personal information to a colleague (Unsure about else, but they searched my LinkedIn profile "BY NAME").
This is a clear example of the risks in the cybersecurity industry—your people are often the biggest risk, and they are demonstrating it very well!
I raised this issue with their TA person, but she ignored my email and simply admitted to the leak without providing any further details even though I requested.
It's incredibly concerning and demonstrates a lack of trustworthiness and compliance within their culture.
Interview questions [1]
Question 1
In screening, it was basic.
What you do in your current role.
How you know about this company