I applied online. The process took 3 weeks. I interviewed at Dashlane (Portugal) in Aug 2020
Interview
The process is quite long. After an initial interview with someone from the talent acquisition team, you have a test to do on your own and send it back. It has practical questions such as how you'd reply to the request given as an example. If you pass this stage, you still have 2 other interviews. Throughout this, the communication is great and with a very enthusiastic tone.
Interview questions [1]
Question 1
Talk about a situation where you disagreed with a manager and how you handled it.
I applied online. The process took 2 weeks. I interviewed at Dashlane (Lisbon, Lisbon District) in Aug 2021
Interview
I've submitted my CV online and received an email with a test a day later. After positive feedback from Dashlane, we scheduled an interview with two interviewers, followed by another video call with another member of the team (Zoom - in English).
They asked for the contact of former managers/bosses, and, after positive feedback, I've received a phone call and email with the offer.
Interview questions [1]
Question 1
Q: Describe a situation when you failed;
Q: How would you deal with an angry customer;
Q: Describe a moment when you disagreed with your boss and how did you overcome that.
Customer Support Agent applicants have rated the interview process at Dashlane with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 45.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Agent roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Dashlane overall takes an average of 25 days.
Common stages of the interview process at Dashlane as a Customer Support Agent according to 2 Glassdoor interviews include:
One on one interview: 29%
Skills test: 14%
IQ intelligence test: 14%
Personality test: 14%
Presentation: 14%
Background check: 14%
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