I applied through an employee referral. The process took 2 weeks. I interviewed at Daxko (Birmingham, AL) in Mar 2019
Interview
The interview process was lengthy. I met with 3 different groups of people, including a peer interview. I spent time shadowing for the position, and got a good feel of what it was all about.
I applied online. The process took 3 weeks. I interviewed at Daxko (Birmingham, AL) in Nov 2018
Interview
The interview lasted about three weeks in total and was very thorough. There was a video interview along with the two assesments; an in person interview that consisted of an interview with the management team, job shadowing, and a peer interview; then a final phone interview. I enjoyed the in person interview day since it allows you to get a feel for the environment and the people you will be working with.
Interview questions [1]
Question 1
What does exceptional customer service mean to you?
I applied online. I interviewed at Daxko (Birmingham, AL) in Apr 2017
Interview
After a recorded video interview, I came in and met with three different groups of people who all had some prepared questions for me: CSAs, the Team Leads, and upper management leads. I was also given a tour of the facility.
Customer Success Associate applicants have rated the interview process at Daxko with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Associate roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Daxko overall takes an average of 24 days.
Common stages of the interview process at Daxko as a Customer Success Associate according to 3 Glassdoor interviews include:
IQ intelligence test: 23%
Drug test: 23%
Group panel interview: 23%
Presentation: 23%
Phone interview: 8%
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