After submitting my initial application, I was asked to do an asynchronous video interview as well as an assessment/test that focused on logic and problem solving. After those were reviewed I was invited to do an in-person interview with the team - I was able to speak with multiple people at different levels in the company and it gave me a lot of perspective and insight into the position. I was nervous at first but after finishing that interview I felt really confident because it allowed me to really get to know everyone I talked to!
Interview questions [1]
Question 1
What does good customer service look like?
What does teamwork mean to you?
I applied through an employee referral. I interviewed at Daxko in Jan 2020
Interview
The interview took place via a website where you record your answers to a set of standard interview questions. You are able to take time to think of your answer and do retakes if necessary. The platform itself is cool, but the process felt impersonal and very automated.
I applied online. The process took 4 weeks. I interviewed at Daxko (Birmingham, AL) in Jul 2019
Interview
2-3 hour process that included multiple interviews (one being a peer interview), shadowing, and a tour of the office. The last interview happened after shadowing and the tour which allowed them to ask questions more specific to the role.
Customer Success Advocate applicants have rated the interview process at Daxko with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 84.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Advocate roles take an average of 25 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Daxko overall takes an average of 24 days.
Common stages of the interview process at Daxko as a Customer Success Advocate according to 16 Glassdoor interviews include:
One on one interview: 18%
Group panel interview: 16%
IQ intelligence test: 13%
Drug test: 13%
Presentation: 11%
Phone interview: 10%
Personality test: 10%
Background check: 7%
Other: 2%
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