I applied online. I interviewed at Daxko (Birmingham, AL)
Interview
The interview process was actually shorter as it was pretty much a second and third interview rolled into one. I was able to speak with managers, shadow a potential co-worker, and it was easy-going. There was definitely a great vibe with all employees I met.
I applied through an employee referral. The process took 2 months. I interviewed at Daxko (Birmingham, AL) in Dec 2021
Interview
Although the company is big on culture and overall relaxed, it is important to carry yourself with confidence. Don't be afraid to reach out after the interview to check on the status of the application, that will literally be your job.
Interview questions [1]
Question 1
Share an instructional presentation on a software platform of your choosing.
I applied online. The process took 1 week. I interviewed at Daxko (Oakland, CA) in Aug 2021
Interview
They give you a two hour interview window broken into three sections with short breaks given in between. Was fully remote on zoom video call.
The first portion you have to prepare a presentation “mock tutorial” of walking them through your favorite app. You screen share with the team and walk them through step by step. Afterwards several team leaders will ask you questions and interview you.
Next you chat with a higher up manager.
Then you shadow an employee via screen sharing for 15 min.
Not gonna lie a two hour interview had me stressing but once I got in the zoom call everyone’s demeanor was very friendly and casual which made it easy. I did well and got a job offer but didn’t end up taking it.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and how did you resolve the situation?
Customer Service Representative applicants have rated the interview process at Daxko with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 84.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Daxko overall takes an average of 24 days.
Common stages of the interview process at Daxko as a Customer Service Representative according to 5 Glassdoor interviews include:
One on one interview: 36%
Background check: 21%
Group panel interview: 14%
Presentation: 14%
Skills test: 7%
IQ intelligence test: 7%
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