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      DealHub

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      Senior Customer Success Manager Interview

      May 15, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at DealHub in May 2022

      Interview

      I was reached out to by a 3rd party recruiter. I had 4 interviews total and a "take home assessment". After my interview with the person who would be my manager, I was told it went so well we could likely bypass their assessments. Despite that, I was sent an assessment. I do have a full tine job, so typically, I decline companies at this stage but decided I would give this a go. After 4.5 hours, sitting down with my husband who used to work in CPQ software and sending this to a past co-worker, we all decided this was impossible to complete. The "instructions" had over 48 grammar mistakes after running this through a simple test on grammarly. The help guide they give you, which is what their customers see has even more mistakes on it. After 4.5 hours, I decided I couldn't dedicate any more time to this. I emailed the team asking if I wasn't able to fully complete the assignment, if it would be a hard stop for the final interview (which was already scheduled). I never heard back. I showed up to the interview with the Director, who realized on the call that they never responded to me. We had a quick 30 minute interview and I could tell I likely offended him by pointing out the immense grammatical errors on this ridiculous assessment. I got an email on a Sunday at 4:45AM with a generic canned response, I wasn't a good fit. So after giving this company an entire workday's worth of my time, I got no actionable feedback. I have requested feedback and yet to receive any. Goes to show how much they respect their candidates. Likely a blessing in disguise as this would be a good sign as to what's to come for working at this company. One of the worst interview processes I have ever experienced. While this company will tell you "we're growing like crazy", they have a lot of work to do and will disrespect their candidates along the way.

      Interview questions [1]

      Question 1

      HR Manager- Typical questions, but left me ZERO time to ask questions. I did not apply to this company, I am interviewing you as much as you are interviewing me.
      Answer question
      3

      DealHub interviews FAQs

      • Candidates applying for Senior Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at DealHub overall takes an average of 20 days.
      • Common stages of the interview process at DealHub as a Senior Customer Success Manager according to 1 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Development Representative (SDR)(7) ;
        2. Account Executive(6) ;
        3. Customer Success Manager(6) ;
        4. Customer Success Manager (CSM)(6) ;
        5. Marketing(6) ;
        6. Software Engineer(6) ;
        7. Business Development Representative (BDR)(4) ;
        8. Solution Expert(4) ;
        9. Anonymous Employee(3) ;
        10. Sales(3) ;
        11. Customer Facing Role(2) ;
        12. Java Automation Engineer(2) ;
        13. QA Automation Engineer(2) ;
        14. Sales Representative(2) ;
        15. Software Developer(2) .


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