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      Enterprise Customer Success Manager Interview

      Mar 7, 2023
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at DealHub (San Francisco, CA) in Feb 2023

      Interview

      1. Initial screening with HR 2. call with the hiring manager 3. Online assignment 3. Call with the VP 4. Call with the CRO 5. Call with the CFO After all assignment, I got an immediate call from the recruiter saying that they were impressed with the way I went about the work, and since I had another offer on the table, they promised me to send me an offer in 2 days. However, during my call with the CFO, I asked her about the perks and benefits, and she told me that depending on my performance I will be qualified for perks. After that, I lost interest in it as this make me feel like my worth would be determined depending on how I onboard. After a week of silence, they told me they cannot hit the salary range I'm looking for. I was up front about it from the beginning and this just left a very bad taste.

      Interview questions [1]

      Question 1

      1. How do you handle customer feedback for features that don't exist yet? 2. How do you priorities your day? 3. Knowing how technical is the product, how comfortable are you with onboarding customers and making this your main focus as CSM?
      Answer question
      2

      DealHub interviews FAQs

      • Candidates applying for Enterprise Customer Success Manager roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at DealHub overall takes an average of 20 days.
      • Common stages of the interview process at DealHub as a Enterprise Customer Success Manager according to 1 Glassdoor interviews include:

        Phone interview:  50%

        Skills test:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Development Representative (SDR)(7) ;
        2. Account Executive(6) ;
        3. Customer Success Manager(6) ;
        4. Customer Success Manager (CSM)(6) ;
        5. Marketing(6) ;
        6. Software Engineer(6) ;
        7. Business Development Representative (BDR)(4) ;
        8. Solution Expert(4) ;
        9. Anonymous Employee(3) ;
        10. Sales(3) ;
        11. Customer Facing Role(2) ;
        12. Java Automation Engineer(2) ;
        13. QA Automation Engineer(2) ;
        14. Sales Representative(2) ;
        15. Software Developer(2) .


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