Delta Air Lines Customer Service Agent Interview interview questions

Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results? Answer Question Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results? Answer Question Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?