I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Los Angeles, CA) in Jul 2011
Interview
I applied online, and a few days later I received an email with a link for an online application form. After that they emailed me with a phone number to call for a telephone interview. Phone interview took about 30 min with a recruiter. After the telephone interview I took the language test, then I was invited for an in-person interview in Atlanta, but I declined the invitation.
Interview questions [1]
Question 1
What would you do if you have a crying baby on board and people are complaining?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?
