I applied online. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
Long interview process, but standard for the industry. Be prepared to meet a lot of people, most of the people you interact with will be very nice, informative and professional.
I will say that I left the interview with a more negative view of the company then I had when I started. Nothing to do with the company itself as they have a lot of great things going for them, but they don't feel culturally modern. It really feels as if the interview process hasn't changed much since the 1960s and that is good or bad depending on who you are. They are looking for classy, well put together people. They don't seem to like quirky types too much.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.
