I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Chisholm, MN) in Jun 2015
Interview
One phone interview, one test, one in person interview. Very comfortable interview process, easily the best interview experience I've had. They did a one on one interview not group, also gave a tour of the facility and all the neat perks of the job. It is a bit cultish however, try not to get sucked into that. Oh and they LOOOOOOVE Ed Bastion so get ready to hear about him like hes the 2nd coming. Over all amazing place to work though!
Interview questions [1]
Question 1
they will pretend to call you asking for an airline ticket
3 rounds - 1st was to know more about self, second was a computer test for speed of typing and how you would handle certain situations, 3rd was situational interview with a physical interviewer
Interview questions [1]
Question 1
Weather u would be flexible with ur working hours?
I applied through an employee referral. I interviewed at Delta Air Lines (Singapore) in Aug 2021
Interview
Attended the hiring event.
Stage 1: Short Interview with Facilitator
Stage 2: Presentation about Delta Airlines from the Hiring Team
Stage 3: Workplace Literacy Assessment*
Stage 4: STAR Interview
If you passed the Stage 3, then they will proceed to interview you with STAR questions and answers. If not, they will let you know the result of your assessment immediately.
Interview questions [1]
Question 1
Describe one situation where you had to make decision on the spot without your manager's supervision.
It was first online through a video interview. Very easy then the second interview is in person. It was very organized and informational. I would definitely recommend my friends to also apply at delta.
Customer Service Specialist applicants have rated the interview process at Delta Air Lines with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 24 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Specialist according to 14 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
IQ intelligence test: 14%
Group panel interview: 10%
Drug test: 10%
Presentation: 10%
Skills test: 10%
Background check: 8%
Personality test: 2%
Here are the most commonly searched roles for interview reports -