I applied online. I interviewed at Delta Air Lines
Interview
I applied back in October 2013 and got my first phone interview in February 2014.
They asked me 3 general questions about what I would do in different situations;
- rowdy kids, complacent parents
- kid sleep in aisle & parents don't want to wake him up
- drunk passenger, have to cut them off
- delayed flight, no food options passenger wanted
I received my 2nd phone interview that Saturday.
they asked me about things I have done and past experiences. MUST answer in STAR response.
That Tuesday I received a phone call requesting a face-2-face!!
My interview is this Tuesday.. Pretty excited!
Face-2-Face:
Format is exactly how the other reviews said.
Tips:
-Delta is a pretty conservative company. Dress appropriately.
nice suit, white shirt, hair pulled back. stud earrings,
NO mini skirts, heavy make-up, club attire, 4+ inch shoes
- Dress above your pay grade
-talk to as many people as you can
-ask questions!!! no just During Q&A but during the mingle time.
-Be yourself! I was nervous as hell and they could tell. But I owned it and turned it into a positive.
Good luck! :).
Interview questions [1]
Question 1
Please describe 2 instances where you discovered a coworker or peer was being dishonest. How did you handle it?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.
