I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Nov 2010
Interview
consisted of one phone interview, a language test, in person interview at the delta headquarters in atlanta. i believe out of the 40-50 candidates that day, only 3 were given conditional job offers. face to face interview consisted of 6 work and personal related experiences which were expected to be answered in the STAR format.
Interview questions [1]
Question 1
tell us about a time you overcame a problem at work. how did you do it and what was the outcome
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?
