I applied online. The process took 4 weeks. I interviewed at Delta Air Lines in Dec 2010
Interview
After I applied on line I thought it would take a long time before I was contacted but everything happened quite quickly, one week after I applied I received the first phone call from a very friendly interviewer, the questions were common, a few days later a language test via phone, the next call was to set up a face to face in Atlanta, got an e-mail, a plane ticket and finally a f2f.Very friendly people, happy environment. I felt great and sure of myself.
I don’t know what went wrong, a week after the interview I received an e-mail “sorry but…” Needless to say, I was not offered a position.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?
