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      Delta Air Lines

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      Customer Service Agent (Ready Reserve) Interview

      Jan 6, 2016
      Anonymous Interview Candidate
      New York, NY

      Other Customer Service Agent (Ready Reserve) Interview Reviews for Delta Air Lines

      Customer Service Agent (Ready Reserve) Interview

      Feb 11, 2022
      Anonymous employee
      Cincinnati, OH
      Accepted offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Delta Air Lines (New York, NY) in Dec 2015

      Interview

      I applied online. Completed the online assessment. Took them about a two weeks to get back to me. When they did, I was offered the phone interview which I had three days the complete or else they remove you from their list. I prepared by looking at the reviews on glassdoor. Wrote my questions down and my answers because they were pretty much the same as the ones on here. I also wrote down some extra ones just to be safe. I did the interview on the second day. Please do the practice questions before you start. It kinda helps to calm your nerves a little. I was asked the questions by the video prompter and recorded my responses. I was still nervous but answered as best as I could. You get a little time in between each question and answer to relax before you answer the next one. I am now waiting for a reply from them but again it has been more Han a week. I'm really hoping for a face to face soon. For all your answer to the questions they want u to answer in STAR format meaning situation task action and result.

      Interview questions [4]

      Question 1

      Name one instance which u deal with a difficult customer.
      Answer question

      Question 2

      Name one instance where u went above and beyond in the job
      Answer question

      Question 3

      Name a situation where u had to work in a team. What was the situation what was the task and the results
      Answer question

      Question 4

      Name a situation of high stress and how you dealt with it.
      Answer question
      22
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Delta Air Lines (Cincinnati, OH)

      Interview

      2 steps: a video record interview where you get to record yourself answering questions and an in person interview at the airport where you will be working. Post Covid it was done as a group interview but each individual get to present themself.

      Interview questions [1]

      Question 1

      Why do you want to work at delta?
      1 Answer

      Ready Reserve Customer Service Agent Interview

      Oct 18, 2019
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 months. I interviewed at Delta Air Lines (Austin, TX) in Sep 2019

      Interview

      Applied for CSA position in May 2019. Got a email and phone call about job Interview in September 2019. Went to interview, got the job offer the same day contingent on Drug test, background screening, fingerprinting and Physical Test. 3 weeks later got a email that everything cleared and a start date. The process from the time I applied until when someone cintacted me for an interview was 4 months Applied 05/2019 Interviewed 09/19 Background Check took 3 weeks which they tell you Start Date 10/19

      Interview questions [1]

      Question 1

      Q: Describe a time at your previous employer where you had to work in a difficult situation. Q:Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results? Q:Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it Q:Name a time you had to work in a challenging team environment?
      1 Answer
      2

      Customer Service Agent (Ready Reserve) Interview

      Apr 3, 2019
      Anonymous employee
      Fayetteville, NC
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Delta Air Lines (Fayetteville, NC) in Mar 2019

      Interview

      Multiple phases; initial step was by webcam via app called HireVue. There was a five question interview. Questions are recorded and can be deleted and re-recorded as many times as you would like.

      Interview questions [1]

      Question 1

      Tell about a time rules had to be disregarded.
      Answer question
      1