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      Associate Customer Success Account Manager Interview

      Nov 15, 2018
      Anonymous Interview Candidate
      New York, NY
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at DigitalOcean (New York, NY) in Nov 2018

      Interview

      The interview process was extremely lengthy which has pros and cons. Mine lasted about a total of 4 weeks, and had around 6 interviews each about 30-45 mins, mostly consisting of Google Hangouts, and the last interview is in person. The team at DigitalOcean is great in answering any questions you might have, and the recruiter is extremely responsive and always keeps you in the loop, which is great. The most tedious part is a homework assignment in which you do research on the company products and how these products stack up against their competitors, in terms of pricing and quality. If you are looking for an immediate start do not apply to this company as the process does take much longer than many other places.

      Interview questions [1]

      Question 1

      What is something you have done to improve a work process? Tell me about yourself. Why DigitalOcean, why this position? What leadership style do you react best to? What has been your biggest achievement at work?
      Answer question
      avatar
      DigitalOcean response
      7y
      This is really helpful feedback, thank you for detailing your experience. We’re glad to hear you found the team to be helpful, transparent, and responsive, but completely appreciate that the process took longer than expected and the homework assignment tedious. It’s important to us that when a candidate decides to join DO, they are well versed in and passionate about the products they’ll be supporting. We’ve found that a homework assignment is often the best way to evaluate this alignment!