I had 2 interviews. Both were easy going in a warm and friendly environment but you could easily tell how busy the store was. I was offered the job at the second interview. You need to know going into the interview where in the store you want to work.
Interview questions [1]
Question 1
Lots of questions about customer relations, what you would do with down time at work and team involvement.
I applied online. The process took 1 week. I interviewed at Dillard's (Little Rock, AR) in Aug 2021
Interview
The interview process was straightforward, I talked with one of the ASM's (Assistant Store Manager) for maybe 30 minutes. After that interview, I was invited for an interview with the store manager.
I applied online. The process took 1 week. I interviewed at Dillard's (Jacksonville, FL) in Aug 2017
Interview
Interview was easy, all I was told was my availability. Been notified the store had enough of store associates. They've offered me dock position. Though they have never spoke of anything relating to clean and do custodian work.
Customer Service Associate applicants have rated the interview process at Dillard's with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Dillard's overall takes an average of 9 days.
Common stages of the interview process at Dillard's as a Customer Service Associate according to 5 Glassdoor interviews include:
One on one interview: 30%
Background check: 20%
Drug test: 20%
Personality test: 20%
IQ intelligence test: 10%
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