Customer Service Agent applicants have rated the interview process at Dnata with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 37 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Dnata overall takes an average of 37 days.
Common stages of the interview process at Dnata as a Customer Service Agent according to 7 Glassdoor interviews include:
IQ intelligence test: 13%
Personality test: 13%
Skills test: 13%
Presentation: 13%
Background check: 10%
Group panel interview: 10%
Drug test: 10%
One on one interview: 10%
Phone interview: 6%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Dnata (Dubai) in Feb 2016
Interview
It was hassle free, organised and well responded. They were very friendly and coperative through out the process. Punctual and relevant. Questions asked to the point and select the best candidate for the position.
Took about a week started working on two months 2 week of training then 1 em of shadowing them airline reps come to help which is nice you’d never alone
I applied online. I interviewed at Dnata (Manchester, England) in Feb 2026
Interview
The interview was around 30 minutes. You need to sign in at the front and get a sticker with your face and name. Then you wait for someone to cone and take you to the interview room. There will be one person asking the questions and one person taking notes.
Interview questions [1]
Question 1
One of dnata’s values is respect. How can we have respect in the workplace?
I applied online. I interviewed at Dnata (Zanzibar) in Jun 2025
Interview
Quick and short one I guess if they are not interested with you. I was disappointed by travelling 2 hours for a less than 10min interview. It was frustrating but my one of colleague had a bit of different story.
Interview questions [1]
Question 1
Tell me about yourself?
What do you do for a living?