I was already a contracted employee at Dole in the Customer Service Center. I heard about the opening through the Director of the group. She was an extremely intelligent, nice and fair minded woman. Our interview was the standard fare. Basically, she wanted to know if I was interested in the position as I had already proven I fit in and could handle it. She was very easy to work with and talk to so we had a lengthy conversation regarding ideas and the future of the CS Center. It was more like old friends than an interview, as I felt completely at ease.