Customer Service Representative applicants have rated the interview process at Dollar Tree with 1.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 63.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 3 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Dollar Tree overall takes an average of 9 days.
Common stages of the interview process at Dollar Tree as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 31%
Phone interview: 15%
Drug test: 15%
Presentation: 15%
Background check: 8%
IQ intelligence test: 8%
Skills test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Dollar Tree in Nov 2025
Interview
I applied to multiple locations and did not hear anything back for over a month. Eventually, I was contacted by a district manager via text message to schedule an interview. When I asked which store the interview was for, I was given a location, but it did not match any of the open applications listed on my profile. I could not find the specific application tied to the position I was being contacted about, which made the process confusing from the start.
An interview was scheduled for a specific date and time, but I never received the call. Instead, I received a job offer email without completing the scheduled interview. There was no follow-up explanation regarding the missed interview.
After accepting the offer, communication continued to be inconsistent. I was assigned to help stock a new store for two days, and after completing those shifts, I did not receive further scheduling information until I reached out myself. I was then told they were unsure why no one had contacted me about training, despite the district manager being my only point of contact regarding scheduling.
Overall, the process lacked clear communication and coordination.
Other Customer Service Representative Interview Reviews for Dollar Tree
I applied online. I interviewed at Dollar Tree (Apopka, FL) in Jul 2023
Interview
Unprofessional manager doing interviews, said she would bet back with me to do the hiring process and never did I've already found employment thank God but what a joke if you already hired someone the professional thing to do is call me back and say that, or something idk I just thought for a manger that's really unprofessional.
I applied through a staffing agency. I interviewed at Dollar Tree
Interview
I received a phone call answering basic customer service questions and some about your experience. There may be some situational questions. The interviewer was respectful and the entire interview lasted roughly 30 minutes or less.
Interview questions [1]
Question 1
What is your experience working in customer relations?