I applied online. The process took 2 weeks. I interviewed at DoveLewis (Portland, OR) in Nov 2012
Interview
Online job openings, week for phone interview/screening, another week for in-person at facility interview with three people (a bit odd and overwhelming), then working interview. Two HR personal and CSR/TA Manager present. Asked questions beyond traditional, they seemed to be looking for someone that would fit into their culture as much as being able to complete job tasks. Longer than expected, took about an hour and a half. The working interview wasn't shadowing, more the start of training, and lasted 3 hrs.
Interview questions [1]
Question 1
We have a humane euthanasia fund that draws many people to our hospital and since CSRs assist owners through the process, how would you handle having to help 5 families put their pets down in one shift?
Quick and straightforward hiring process, was offered the job right after the in-person interview. The process felt very streamlined and clear. Everyone was friendly, and the questions were straightforward and thought-provoking.
Interview questions [1]
Question 1
What is the best piece of constructive criticism you’ve received?
I applied online. The process took 2 weeks. I interviewed at DoveLewis (Portland, OR) in Sep 2017
Interview
Once invited to interview, candidate must submit video recorded responses through an app. After video submissions are reviewed, qualified applicants are invited to interview with the head of HR and CSR manager. A serious of questions addressing qualifications, background, and scenarios are used.
Interview questions [1]
Question 1
The phone is ringing, someone comes in with their pet for eating chocolate, and you're assisting a family through the euthanasia process. How do you prioritize these clients?
I applied online. The process took 2 weeks. I interviewed at DoveLewis (Portland, OR) in Mar 2016
Interview
I applied on their website, was emailed back about a taped interview, which was pretty cool because you can record yourself answering the questions and redo it whenever you wanted before submitting. Then I was called in for an in-person interview with two supervisors. Lastly, I was brought back in for another interview with upper-management and an hour-long working interview on the floor. The entire process took approx. 2 weeks.
Interview questions [1]
Question 1
There were a few questions relating to how I would react in stressful situations, especially including euthaniasia
Customer Service Representative Customer Service Representative applicants have rated the interview process at DoveLewis with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative Customer Service Representative roles take an average of 15 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at DoveLewis overall takes an average of 17 days.
Common stages of the interview process at DoveLewis as a Customer Service Representative Customer Service Representative according to 6 Glassdoor interviews include:
Drug test: 24%
Group panel interview: 19%
Background check: 14%
Phone interview: 14%
One on one interview: 10%
Skills test: 10%
Personality test: 5%
Other: 5%
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