My interview was a tad different, as I had already worked there prior, so my interview was a formality of going through the motions. Talking with my coworkers, this is how each individual had their interview go: The interview process will go as such: HR will call you and ask basic questions. The Head of Customer Service will then be given a chance to interview you over the phone if HR gives the green light, if you pass this, you will have a phone interview with the Service Technician Manager. If you pass these phone interviews, you will be brought in to do a group interview (group as in: you are by yourself answering more in depth questions from the head of HR/Service Manager and his Manager.). If you get through this, they'll give you a call back. Depending on your level of education will dictate the type of questions you will get.