I applied online. The process took 2 weeks. I interviewed at Duke Energy (Cincinnati, OH) in Mar 2016
Interview
You have to take a three part assessment which can take up to three hours. The assessment is very subjective. Its really all about time and accuracy. A few questions timed out on me but I still passed because I had enough filled in on that particular question. After you pass you have an interview with two people.
Interview questions [1]
Question 1
What qualities are important for working in customer service?
Easy interview. It was your typical situational questions. Don't overthink it. A good idea would be to take a look at their website and go over the job's duties and description.
The interview was professional and straightforward, typical interview questions. However, several things came up during the interview that were not mentioned in the job listing. They have unpaid on-call hours and sales expectations that are tied to performance review. As other reviewers have mentioned, sales requirements were not explicitly mentioned in the job role, but the person interviewing me confirmed that this is a "secondary" expectation.
Interview questions [1]
Question 1
Tell me about a time you saw something done wrong by a coworker, and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Duke Energy (Charlotte, NC) in Jun 2018
Interview
I applied for the position and then had to complete two basic assessments required to move on to the next step. I then got a call about a week later to set up an interview. I had the interview with two supervisors and they were awesome. They made me feel comfortable answering the questions and talked with me about my experiences instead of just writing down my answers and moving on. I got a call less than a week later that I got the position.
Interview questions [2]
Question 1
Name a time that you dealt with an upset customer, how did you handle it and what steps did you take to resolve the issue.