I applied online. The process took 4 weeks. I interviewed at Dyson (Aurora, IL)
Interview
This was probably the most frustrating interview process I've been through. Too many steps. Understand the purpose is to weed out candidates that don't qualify, however, too drawn out. First step was a typing speed test and a customer service scenario. Typing speed test... what year are we in? Second step was a virtual interview. Had to answer nine questions that were recorded with my webcam. This was the most awkward part of the process. Felt very unnatural. Third step was a phone interview with the recruiter with questions focused around management behaviors/ways of working. This last over an hour. There was also some discussion around salary and benefits. Fourth step was an interview with the hiring managers. I did not make it past this round, but the next step would have been with the contact center director. So, add that up... a Five step process to recruit a front line supervisor. Very over-engineered.
Interview questions [1]
Question 1
Tell me about a time when you spent time with a direct report after-hours?
I applied online. The process took 3 weeks. I interviewed at Dyson in Jun 2010
Interview
After making it through the initial phone interview, I was scheduled with a member of the management team for a 1:1. That went very well, I met with his manager for a final interview, which was very difficult. Questions would be asked of me, then she would go off on another tangent. This was to see if I was paying attention to her original question. The final outcome was a call stating that the decision was hard, and it was between myself and another candidate. I was not bi-lingual, which was not manditory, but a definate plus. The other candidate was bi-lingual, and therefore, I was not offered the position.
Customer Service Supervisor applicants have rated the interview process at Dyson with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Supervisor roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Dyson overall takes an average of 32 days.
Common stages of the interview process at Dyson as a Customer Service Supervisor according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Background check: 14%
Group panel interview: 14%
Presentation: 14%
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