Customer Service Representative applicants have rated the interview process at EagleView with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 38.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at EagleView overall takes an average of 22 days.
Common stages of the interview process at EagleView as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 18%
Group panel interview: 18%
Phone interview: 18%
Personality test: 9%
Skills test: 9%
IQ intelligence test: 9%
Background check: 5%
Drug test: 5%
Other: 5%
Presentation: 5%
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I applied online. The process took 3 weeks. I interviewed at EagleView (Bothell, WA) in Feb 2016
Interview
Two cognitive assessments (one over Skype), phone interview, mixed panel interview. The interview process was very thorough. The cognitive assessments are timed, and are performed two separate times, one which is verified via Skype. The in-person interviews consisted of team members from Benefits, the CS team, and Recruiting.
Interview questions [1]
Question 1
How would you prioritize to who you gave your attention if you are on the phone, and your manager is tapping you on the shoulder, while you are in a separate chat window with a separate customer?
Very thorough with a recorded exam. One downside is HR is in another time zone and communications are delayed due to that. One interviewer seemed to Google interview questions that were very difficult, almost to trip you up.
I applied online. The process took 6 days. I interviewed at EagleView (New York, NY) in Aug 2019
Interview
Interview process was standardized with basic questions. Two managers met with me. They gave a positive vibe about the workplace. They boasted about how great the place was. The HR person in Washington sent an assessment request of my personality before the interview. Then, the interviewer finished our interview and sent me to the assessment room for a second assessment. Their internet was down, so the manager told me that I would do the assessment remotely. I waited all day until the HR rep sent a rejection email.
A very unprofessional experience with this company! The values they espoused did not reflect in their final interactions with me. In fact, I discovered online reviews regarding bed bug problems posted recently. Stay away from this division of Eagleview! It is another call center environment with revolving doors and poor management.
I applied online. I interviewed at EagleView (Rochester, NY) in Dec 2018
Interview
The interview process was 30 minutes long with an 15 minute test. The interviewer was very pleasant and didn’t ask many questions. She explained what the company does. She also explained the job title and how the really care about their employees.