Customer Service Representative applicants have rated the interview process at Eastman with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Eastman overall takes an average of 38 days.
Common stages of the interview process at Eastman as a Customer Service Representative according to 4 Glassdoor interviews include:
Skills test: 16%
One on one interview: 16%
Group panel interview: 16%
Personality test: 11%
Phone interview: 11%
Background check: 11%
IQ intelligence test: 11%
Presentation: 5%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
First round of interview with HR via phone call. Followed by two rounds of face-to-face interview with two different managers. No case study and assessment required during the interview process.
Interview questions [1]
Question 1
Previous work experiences, how would you resolve problems and prioritise work in certain situations.
Case Study needed, need to prepare PPT and present 1h.
Manager focus on job experience and how do you deal with conflict and competition.
It's a meaningful experience and Eastman is a good company which has a balance resource given.
Interview questions [1]
Question 1
How is the business mode and org chart of your previous company
I applied online. The process took 4 weeks. I interviewed at Eastman (Germany, GA) in Jul 2024
Interview
After I had 5 interviews, I have responded negative due to my german language weakness and relocation progress. I am not satisfied the hiring progress. Because my language level and relocation status could be evaluated at the beginning of the progress, not after all of these interviews.
Interview questions [1]
Question 1
Is there any situation that you lost your customer?
I applied through a staffing agency. The process took 3 months. I interviewed at Eastman (Singapore)
Interview
Fast and structured interview and it is very aligned to the Job description. good process of interviewing and onboarding. People are focus on your professional skill and the benefits are good