Customer Service Representative applicants have rated the interview process at Edfinancial Services with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Edfinancial Services overall takes an average of 10 days.
Common stages of the interview process at Edfinancial Services as a Customer Service Representative according to 11 Glassdoor interviews include:
Background check: 21%
Drug test: 18%
One on one interview: 15%
Phone interview: 12%
Personality test: 9%
Skills test: 9%
Presentation: 6%
Group panel interview: 3%
Other: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Edfinancial Services (El Paso, TX) in Aug 2024
Interview
Online interview with simple and straightforward questions. You record yourself on video answering the questions and submit them. It lacks the feeling that you're actually being interviewed by someone but it gives you time to think about the way you are going to answer each interview question.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
I interviewed at Edfinancial Services (Knoxville, TN)
Interview
Tha interview was not long at all, The interviewer was personable. The have good benefits they do through back ground on you do to the nature of the business. There is a fingerprint and drug screening
Interview was very short… maybe 5 minutes in total. The lady told me the schedule, start date, pay, ect. She told me I would hear from someone the following Monday. I did not hear from anyone, so I reached out and asked what the status of my employment was and was told they gave the position to someone else. They are still listed on indeed looking for employees. I have 10+ years of customer service experience and I was very professional in the interview. Very discouraging.
I applied online. The process took 3 days. I interviewed at Edfinancial Services (Knoxville, TN) in Jan 2025
Interview
The interview was super easy and they basically just asked questions about background and job history. They were open about pay which is above average and benefits. It was virtual which made it way easier to schedule as well.