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      Empower

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    • Financial Customer Service Representative Interview

      Jan 6, 2023
      Anonymous employee
      Houston, TX

      Other Financial Customer Service Representative Interview Reviews for Empower

      Financial Customer Service Representative Interview

      Jul 21, 2026
      Anonymous Interview Candidate
      Virginia Beach, VA
      No offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Empower (Houston, TX) in Jan 2023

      Interview

      Phone interview first, quick 20 minute conversation. He asked questions about experience and what I can bring to the table. He also asked me to speak in Spanish to make sure I understand and can speak it well.

      Interview questions [1]

      Question 1

      What I qualities I can bring to Empower and questions about previous employment.
      Answer question
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Empower (Virginia Beach, VA) in Jul 2026

      Interview

      I haven't had the interview yet, but it is scheduled. The application process was fairly quick. I received the link to do assessment test, about a week or so after applying, then immediately after I received an email requesting a video interview.

      Interview questions [1]

      Question 1

      I will be having the interview this week. The options selected don't apply at this time, as I haven't had the interview as of yet.
      Answer question

      Financial Customer Service Representative Interview

      Mar 17, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Empower

      Interview

      Easy and Quick Standard interview questions Job description 45 questions in 45 minutes Math Assessment if they decide to move on with the interview process 2nd interview with is about an hour long Offer

      Interview questions [1]

      Question 1

      Why do you want to work for a Remote Empower?
      Answer question
      2

      Empower interviews FAQs

      • Financial Customer Service Representative applicants have rated the interview process at Empower with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Financial Customer Service Representative roles take an average of 11 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Empower overall takes an average of 28 days.
      • Common stages of the interview process at Empower as a Financial Customer Service Representative according to 4 Glassdoor interviews include:

        Phone interview:  20%

        Drug test:  20%

        Skills test:  20%

        Background check:  13%

        Group panel interview:  7%

        IQ intelligence test:  7%

        Personality test:  7%

        Presentation:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Software Developer(58) ;
        2. Retirement Representative(57) ;
        3. Customer Service Representative(55) ;
        4. Retirement Consultant(46) ;
        5. Manager(42) ;
        6. Retirement Specialist(37) ;
        7. Software Engineer
      (35) ;
    • Senior Software Engineer(34) ;
    • Director(32) ;
    • Specialist(31) ;
    • Associate Specialist(30) ;
    • Client Services Manager(29) ;
    • Relationship Manager(29) ;
    • Senior Retirement Consultant(29) ;
    • Analyst(27) .
    • Jobs at Empower

      43 jobs in United States
      Lead Technical Operations Analyst
      Greenwood Village, CO
      ·
      $96K - $136K /yr
      (Employer provided)
      View job
      Retirement Plan Counselor- Philadelphia
      Philadelphia, PA
      ·
      $60K - $84K /yr
      (Employer provided)
      View job
      Senior Private Wealth Advisor - Practice Lead
      Seattle, WA
      ·
      $125K - $182K /yr
      (Employer provided)
      View job
      Retirement Plan Advisor
      Memphis, TN
      ·
      $72K - $102K /yr
      (Employer provided)
      View job
      Retirement Plan Advisor
      Salt Lake City, UT
      ·
      $72K - $102K /yr
      (Employer provided)
      View job
      View all Financial Customer Service Representative Jobs