I applied online. The process took 1 week. I interviewed at Empower (Houston, TX) in Jan 2023
Interview
Phone interview first, quick 20 minute conversation. He asked questions about experience and what I can bring to the table. He also asked me to speak in Spanish to make sure I understand and can speak it well.
Interview questions [1]
Question 1
What I qualities I can bring to Empower and questions about previous employment.
I applied online. I interviewed at Empower (Virginia Beach, VA) in Jul 2026
Interview
I haven't had the interview yet, but it is scheduled. The application process was fairly quick. I received the link to do assessment test, about a week or so after applying, then immediately after I received an email requesting a video interview.
Interview questions [1]
Question 1
I will be having the interview this week. The options selected don't apply at this time, as I haven't had the interview as of yet.
Easy and Quick
Standard interview questions
Job description
45 questions in 45 minutes Math Assessment if they decide to move on with the interview process
2nd interview with is about an hour long
Offer
Financial Customer Service Representative applicants have rated the interview process at Empower with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Financial Customer Service Representative roles take an average of 11 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Empower overall takes an average of 28 days.
Common stages of the interview process at Empower as a Financial Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 20%
Drug test: 20%
Skills test: 20%
Background check: 13%
Group panel interview: 7%
IQ intelligence test: 7%
Personality test: 7%
Presentation: 7%
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