I applied online. The process took 3 months. I interviewed at Empower
Interview
I felt like the interview went well, just to get an email rather quickly, that I wasn’t selected. Not sure why, it was typical interview questions, nothing out of the ordinary. I was very detailed and used good examples , and have more than enough skills and experience to do the job. Probably was racist! Thanks for wasting an hour of my time, I’ll never apply with Empower again!
I applied online. The process took 2 weeks. I interviewed at Empower (Phoenix, AZ) in Oct 2025
Interview
The interview process took about 2 weeks. There were two interviews in a matter two weeks. They do require a background check and drug test. I really appreciated how communicative and secure they have been. I'm definitely excited to start.
Interview questions [1]
Question 1
The company is big on customer service, so they ask questions regarding your previous interactions with customers. Be sure to answer the questions honestly.
I applied online. The process took 1 week. I interviewed at Empower in Sep 2024
Interview
Negative experience. During the interview I thought to myself “I don’t want this job!” Interviewer didn’t turn on camera. He asked questions such as “what would previous managers say about your attendance?” Gave me bad vibes. Clearly they have issues with attendance and high turn over. He described the job as being “tethered to your pc and being available at all times.” No thanks!
Interview questions [1]
Question 1
Have you used a browser before? How many screens have you used? What would previous managers say about your attendance?
Customer Service Representative applicants have rated the interview process at Empower with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 47 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Empower overall takes an average of 28 days.
Common stages of the interview process at Empower as a Customer Service Representative according to 17 Glassdoor interviews include:
Phone interview: 25%
Skills test: 15%
Background check: 15%
Drug test: 13%
Group panel interview: 11%
One on one interview: 11%
Personality test: 8%
IQ intelligence test: 2%
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