Had a virtual interview, a phone screen, then two interviews with CSM team members and management. The process was pretty quick, recruiter was responsive, and there was good communication of what to expect along the way.
Interview questions [1]
Question 1
Questions focused around experience with being a CSM
I applied online. I interviewed at Entrata (Lehi, UT) in Jan 2026
Interview
I received a HireVue interview invite from the HR team after applying online. All communications with the hiring team were good. They communicated well and promptly. All communications were via email and 1 phone call.
The HireVue interview was a little rough for me personally. Staring at myself while answering questions and being timed was distracting.
Their website states they are remote-friendly, I later learned this role is a strict in-office, 3 full days a week, so I did not continue the interview process.
Interview questions [1]
Question 1
They were all behavioral questions. Tell me about a time you made an impact with a customer. Tell me about yourself. Would you recommend Entrata to a friend. Tell me about a discovery time with a customer type questions.
Literally did a total of 4 interviews, with 3 people each interview. Complete waste of time having to make time out of your day once a week to not even hear back from the employer. They just completely ghost you.
Interview questions [1]
Question 1
What is your strongest point in customer relations
Customer Success Manager applicants have rated the interview process at Entrata with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 56 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Entrata overall takes an average of 17 days.
Common stages of the interview process at Entrata as a Customer Success Manager according to 4 Glassdoor interviews include:
Skills test: 29%
Personality test: 14%
Group panel interview: 14%
Background check: 14%
Phone interview: 14%
IQ intelligence test: 14%
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