I applied through an employee referral. The process took 4 weeks. I interviewed at Everly Health in Jan 2022
Interview
1st step phone Screen with talent acquisition (they were great)
2nd Talent acquisition assigned customer service project (prepare answers to a variety of customer requests)
3rd present project in Zoom meeting with Customer Service management team
Interview questions [1]
Question 1
Tell me about a time when you assisted an upset customer in-person and via email.
I applied online. The process took 1 week. I interviewed at Everly Health
Interview
Applied online, received an email from the manager to set up a phone interview and then after the phone interview, we set up an in-person interview. In-person interview was at their office and was scheduled for 2 hours.
Interview questions [1]
Question 1
Provided a list of customer scenarios and asked that you type out your responses to the customer.
Customer Experience Representative applicants have rated the interview process at Everly Health with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Representative roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Everly Health overall takes an average of 30 days.
Common stages of the interview process at Everly Health as a Customer Experience Representative according to 2 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
Presentation: 25%
Background check: 13%
Skills test: 13%
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