Customer Service Representative applicants have rated the interview process at Evolent with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 48.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 41 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Evolent overall takes an average of 34 days.
Common stages of the interview process at Evolent as a Customer Service Representative according to 10 Glassdoor interviews include:
Phone interview: 28%
Background check: 17%
Drug test: 14%
One on one interview: 14%
Skills test: 10%
Group panel interview: 7%
Personality test: 7%
IQ intelligence test: 3%
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I applied online. The process took 1 week. I interviewed at Evolent (Texas City, TX) in Feb 2025
Interview
The first initial interview was easy, and the recruiter was very friendly and informative. She went over benefits PTO and what to expect with the position. Also, what type of questions I would be asked in my second interview so I could prepare.
Interview questions [1]
Question 1
Could you tell me more about your previous experience
Pretty straightforward and star focused. Was able to meet with a hiring manager to detail past experience and skills. Heard back within a couple weeks and recruiter communicated l. Clear communication was there, and I felt that I was kept in the know throughout the process.
Interview questions [1]
Question 1
Explain when you’ve had to deal with a difficult member
I applied through a recruiter. I interviewed at Evolent
Interview
My interview with Evolent was remote and fairly straightforward. The questions were focused on past customer service experience and relevant to the job I applied for. The person I interviewed with was hard to read and I thought I didn’t do well, but still received a job offer shortly after the interview.
Interview questions [1]
Question 1
Tell me about a time when you provided great customer service going above and beyond for the customer.