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      Exact Sciences

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      Customer Success Specialist Interview

      Jun 15, 2024
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Exact Sciences (Madison, WI) in Jun 2024

      Interview

      I applied for the job, I heard back a few weeks later asking me to choose a time for a phone interview. I was given about three time slots to choose from. I chose the best time and the recruitment manager answered all my questions and asked several questions, mostly STAR questions. I was given a time frame in which I would hear back and next steps. About 5 days later I received an email from another recruitment manager that I had moved on to the next step, a virtual interview. I set up a 1 hour time slot. I met with two leaders from the team I was interviewing for, for 30 minutes each. They asked more STAR questions and made sure any questions I had were answered. I was informed they would be making a decision within a week and a half. I received a phone call from the initial recruitment manager within one week with the job offer.

      Interview questions [1]

      Question 1

      They mostly ask STAR questions.
      Answer question

      Exact Sciences interviews FAQs

      • Customer Success Specialist applicants have rated the interview process at Exact Sciences with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Specialist roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Exact Sciences overall takes an average of 30 days.
      • Common stages of the interview process at Exact Sciences as a Customer Success Specialist according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Clinical Laboratory Scientist(59) ;
        2. Screening Solutions Specialist(35) ;
        3. Inside Sales Representative(31) ;
        4. Sales Representative(26) ;
        5. Software Engineer(16) ;
        6. Intern(14) ;
        7. Specimen Processor(14) ;
        8. Director(13) ;
        9. Scientist(13) ;
        10. Professional Medical Representative(12) ;
        11. Clinical Laboratory Scientist I(11) ;
        12. Clinical Lab Scientist(10) ;
        13. Provider Support Specialist(10) ;
        14. Analyst(9) ;
        15. Customer Service Representative(9) .


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