Express Scripts Contact Center Manager interview questions

Applied online, received a call from the recruiter the next day to set up a phone interview. The phone interview was very informal, the recruiter was interested in discussing my experience relative to the position. At the end of the call, she told me the next steps would be an in person interview with leadership. She asked that I respond to four questions in writing, covering leadership qualities, 2 situational questions and what my 30/60/90 day plan would be should I get the job. She told me to expect a call in a few days to schedule a personal interview. I responded to the questions she sent and never heard from her again. After an email and phone call went unanswered, I finally got the recruiter on the phone, 3 weeks later. It was obvious she was not prepared to speak with me and told me she did try to email but had been having email problems lately. Yeah right. This haphazard process is echoed in other interview write ups, that coupled with the poor ratings from employees tells me I dodged a bullet.