Guest Service Representative applicants have rated the interview process at Extended Stay America with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 8 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Guest Service Representative according to 45 Glassdoor interviews include:
One on one interview: 41%
Background check: 20%
Drug test: 20%
Presentation: 9%
Skills test: 5%
IQ intelligence test: 2%
Phone interview: 2%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Extended Stay America (Warwick, RI) in Aug 2016
Interview
Very easy interview. Basic customer service questions and review of previous positions. Met with the general manager for an in-person interview. Right away I could smell the foul odor in the hotel and felt that may be a bad omen, but I brushed it off. I met the general manager and could immediately tell this woman was not competent by her extremely unprofessional attire, but as the interview went on I felt that things went surprisingly well. But, then, without warning, the manager actually began slandering and speaking very negatively about her current staff. Not a professional manager whatsoever. Could not in good conscious even consider working in this hotel.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.
I applied online. The process took 1 day. I interviewed at Extended Stay America (Melbourne, FL) in Jul 2025
Interview
Incredibly easy and simple interview. Definitely the easiest interview I’ve ever had. I came prepared with answers to questions they may ask and they only asked one of those questions I prepared for.
I interviewed at Extended Stay America (Memphis, TN)
Interview
Super easy. It was simple and easy. And very personable. I liked the questions and the atmosphere was unstressful. They said thirty words I’m just typing to fill up this box.
I applied online. The process took 1 week. I interviewed at Extended Stay America (Orange, CA) in Sep 2022
Interview
Went in interviewed with GM Joseph Martinez at the Orange, CA location, he said interview went Really well and I would hear from him. After a week I made a follow up call he was excited I called and said he was going to send me a job offer via email. I waited a week called again said he was doing paperwork to onboard me I never received it called again then he wouldn’t return calls.