I applied online. The process took 6 weeks. I interviewed at FIS (London, England) in May 2016
Interview
1) Telephone Interview - with the team manager
2) Face to Face Interview - with the team manager and co-worker
3) Mini-Case Study test - give you a case study of what you will do if this customer chase the customer representative, how will you write back to them in email and what notes will you add to the internal Service Desk log
Interview questions [1]
Question 1
Competency questions: give an example when you need to face a difficult customer, give an example when you provide good customer services
I applied through a recruiter. I interviewed at FIS (Jacksonville, IL) in Apr 2015
Interview
Got a call from Fis recruiter thru Linkedin. Than a phone interview for 30 mins with hiring manager than an onsite Face to face interview with same hiring manager. Got the offer same day. but all the paperwork n process took one month to join the company
Interview questions [1]
Question 1
Previous experience, strength, lesson learned from previous jobs, how did you coordinated with other team members, if conflict with team member how did you resolved it.