Customer Service Representative applicants have rated the interview process at FIS with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 43 user submitted interviews for this role. To compare, the hiring process at FIS overall takes an average of 21 days.
Common stages of the interview process at FIS as a Customer Service Representative according to 43 Glassdoor interviews include:
One on one interview: 18%
Drug test: 15%
Skills test: 14%
Background check: 14%
Phone interview: 12%
Presentation: 11%
Group panel interview: 5%
Personality test: 5%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at FIS (Little Rock, AR) in Aug 2015
Interview
Did application, got a callback within 2 weeks. Did one interview, got the job the same day. went down stairs to HR to start paperwork & pick off days. Sent the recruiter proof of high school diploma. started 2 weeks later.
Interview questions [1]
Question 1
Regular questions: name an issue you had @ old job & how did you solve it, why did you quit, what are you looking for. reliable transportation...are you in school..how do I feel about handling a high volume of calls. .... generic question/ things like that.
Easy and fast. I was able to ask question about the position and how it works to see if this is the best spot for me to help grow. I was hired very quickly
Standard questions lasted around 45 minutes typical two on one interview. Asked to do a short presentation to back up your interview process, pleasant interviewers and made to feel comfortable throughout
Interview questions [1]
Question 1
Why do you think you're the right fit for the role?
Easy interview nothing to hard very average asking basic questions about your background in a few scenario questions interviewer was nice and very welcoming made me feel comfortable just relax and be you