Customer Service Associate applicants have rated the interview process at FIS with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 11 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at FIS overall takes an average of 21 days.
Common stages of the interview process at FIS as a Customer Service Associate according to 12 Glassdoor interviews include:
One on one interview: 30%
Background check: 19%
Drug test: 14%
Personality test: 14%
Skills test: 14%
Phone interview: 11%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at FIS
Interview
Applied online, was contacted by a recruiter, went in for an interview, interviewer told me that the recruiter would reach out. A week passed and I wrote the recruiter to see the status , never heard back...unprofessional
I applied online. I interviewed at FIS (Jacksonville, FL)
Interview
Through webcam, they asked questions first based on availability, and introduced the role. Then asked 4 star method questions. Asked if I had any questions at the end and more information about the role.
Interview questions [1]
Question 1
Tell me about a time where you a complex problem. Tell me about a time you had a change in policy.
I applied online. The process took 2 weeks. I interviewed at FIS (Saint Petersburg, FL) in Jun 2024
Interview
Easy to follow directions you have application questionnaire screening asking how you would handle certain situations with mock customer interactions and your personality and interview they got back to me within a couple hours after interview
Interview questions [1]
Question 1
Describe a difficult task that you had in your last position and how did you overcome it
I applied online. The process took 4 weeks. I interviewed at FIS in Jun 2024
Interview
I took an exam. Then I was contacted by a recruiter to go over the job role. Next we scheduled and hour interview. After the final interview you receive a call from a recruiter to answer follow up questions.
Interview questions [1]
Question 1
Name a time you had a technical issue at work. How did you solve it ?