8y
Thank you for your feedback. I am very disappointed to hear that you had a negative experience during your onsite interviews with us. We take candidate experience seriously at Factual. We’re addressing your feedback with the interviewer you are referring to, based on the feedback you provided in person to one of our recruiting team members. While this doesn’t change your experience, I do want to make sure this doesn’t happen to other candidates.
I also want to address your comments regarding the timing of the call by our team member. Unfortunately, we received the final decision from our team late Friday evening and could not deliver the news until Monday morning. We prefer to deliver this news over the phone as we feel it’s more courteous. You’ve invested a lot of time in our process, which is why we give candidates the chance to have a discussion with us about our decision. We will continue to deliver this news via phone whenever possible but will be mindful of the timing, especially on weekends.
I hope our actions demonstrate how seriously we take your feedback.
Nancy, Recruiting Manager, Factual